In the upcoming October (40.10) update, all-new recordings in Webex Meetings will be stored in MP4 format, either in the cloud or locally as selected at the site or host level, with a video-centric experience. MP4 Recordings Default in Webex Meetings 40.10 Troubleshooting missing audio in NBR file playback I'm unable to hear audio while playing the NBR.
NO AUDIO ON MIXER WINDOWS
Sound plays in other Windows applications but no sound is heard in the Network Recording Player. Try to check if the volume mixer will not open issue still occurs.No sound when playing back a Network-Based Recording (NBR).
In case the above steps fails to fix the volume mixer issue then you should try to run the hardware and device troubleshooter tool. Run the Hardware and Devices troubleshooter Close the Services manager and check to see if the volume mixer not opening issue still persists.Next, click on Start to start the service.Click on the dropdown menu located directly next to Startup type: and click on Automatic to select it.Double-click on the Windows Audio service to open its Properties.Scroll down the list of services and locate the Windows Audio service.Type services.msc into the Run dialog and press Enter to open the Services manager.Press the Windows Logo key + R to open the Run dialog.Check if the Windows Audio service is running Right-click on the Speaker icon in the notification area and click on Open Volume Mixer.Ĭheck if the volume mixer won’t open issue still occurs.Right-click on the SndVol.exe process and click on End task.In the Processes tab, locate the SndVol.exe process.If this process is stuck then you should end this process. The SndVol.exe process is the process that controls the volume mixer. Try checking if you can now open the volume mixer. Right-click on the Windows Explorer process and click on Restart.In the Processes tab, locate the Windows Explorer process.Press Ctrl + Shift + Esc to open the Task Manager.Restarting this process can usually fix this. Restart the Windows Explorer processĪ Windows Explorer process that is stuck can usually cause this problem. Details are included in the CBS.Log %WinDir%\Logs\CBS\CBS.log”Ĭheck if the volume mixer not opening issue still occurs. If errors are found, you will get the message “Windows Resource Protection found corrupt files and successfully repaired them.Your computer will be scanned for any corrupted or missing files.On the command prompt window type the following command then hit the Enter key.Type Command Prompt on the search bar then right click on the command prompt app and click on Run as Administrator.This will scan for any corrupted system files and restore these files to their working state. The first thing you will need to do in this case is to run an SFC scan. Listed below are the recommended troubleshooting steps you need to do to fix this problem.
NO AUDIO ON MIXER DRIVER
There are several factors that can cause this particular problem ranging from a corrupted system file to a driver issue. This action refreshes the operating system and remove any corrupt temporary data that could be causing the problem. Here’s what you need to do when the volume mixer won’t openīefore performing any of the recommended troubleshooting steps listed below it’s best to restart your computer or phone first.
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